As the Vice President of Operations for Canada and the UK at Dye & Durham, Olivia McMillan leverages a wealth of expertise in service operations, customer success, and digital transformation to drive exceptional business results and elevate client experience. With a career defined by impactful leadership and strategic vision, Olivia thrives at the intersection of operational efficiency and customer-centric innovation.

Passionate about customer success and championing products that enhance everyday lives, Olivia is a collaborative leader, fostering strong relationships with partners and stakeholders and guiding large teams with a commitment to mentorship, talent retention, and a culture of adaptability. Her experience spans product management, customer experience, and service delivery, paired with a proven ability to manage technology investments, resource planning, and budget forecasting.