24-Hour Practice: Grow Around the Clock by Exceeding Client Expectations

In the digital age, clients want more from their lawyers. Finding and comparing firms is easier than ever before, and your competitor is just a click away. So how can your firm stand out? In this session, we look at the expectations of the modern client from the very beginning of their online search through to gathering that all-important review. At each stage, we’ll identify opportunities to exceed their expectations - including how you can be available to capture and respond to client enquiries at every hour.

Key Takeaways:

• Understand the modern client's expectations, the biggest challenges firms face in meeting these expectations, and how you can overcome them.
• Learn how to compete with other law firms (and win!) by modelling your client service on the world’s most successful businesses.
• Learn how to map the entire client journey (it begins much earlier than you think), identify areas for improvement, and use third-party solutions to bridge the gap.