Neil Maude is General Manager at Arena Group, where he heads the Software and Consultancy divisions.
Neil’s current role includes strategic responsibility for development of Arena’s software products, including document management and business process software for the Legal market.
After joining Arena Group in 2006 as a project manager, Neil took on management responsibility for the Software Division in 2008 and joined the Board of Directors in 2009.
A firm believer in the ability of technology to improve service delivery, Neil has been involved in projects for large corporates and multinationals. This broad experience of project delivery brings a wealth of knowledge as to how technology can and should be used, along with the challenges of implementing often radical change in organisations.
Neil holds a BA/MA in Mathematics with Computation from Pembroke College, Oxford and an MBA from University of Warwick Business School.
New ways of working - Unlocking client service, efficiency, and profit
The typical mix of paper and digital case management systems is often inefficient, costly and can be detrimental to client service. Whilst the “paperless office” has been mooted for many years, paper remains the dominant means of communication between firms and clients, and the benefits of using paper within a digital workflow remains untapped. In this session we discuss practical approaches towards creating a single version of a case file – capturing information of all kinds, directing it to those who need it, tackling the all-important issue of usability, and closing the loop with efficient outbound communications.
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