Shopper Anonymous UK
The knowledge accumulated from working with over 900 UK clients and conducting more than 300,000 ‘mystery shops’ has given Jonathan and his team an amazing insight into what constitutes great (and poor!) customer service. With a portfolio of clients varying from legal firms to zoos, attractions to vets and with much in between, the company is ideally placed to motivate owners and managers to make instant and ongoing improvements to the customer experience.
Jonathan is passionate about good customer service and the need for constant quality improvement.
The Evidence – How Good Are Firms At Delivering Memorable Service?
The largest customer journey study is being repeated for 2017 within the legal sector in the first quarter of 2017 by Shopper Anonymous. This includes hundreds of mystery shops to a large number of UK legal firms. Jonathan Winchester, CEO of Shopper Anonymous, will be unveiling the findings and discussing the ‘golden nuggets’ that firms need in order to keep ahead of their competition and change the public’s perception of the sector’s current standards.
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Dan Fallon & Ryan Webb SearchStar
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